Partial payment recieved instead of full payment

[kennykayz]

Dear Deel, I received partial payment of $1,200 out of $1,725. My previous submitted working hours were for two invoices, one for $1,200 and another for $525. The remaining $525 is yet to be paid. Please help explain, did my client make full or payment or is the fault with deel.

[daryldy · Accepted solution]

Hi @kennykayz 

Looks like only $1200 was forwarded by your client in their last payment. We suggest you reach out to them to check if there was a delay in their payment of the other invoice. In parallel, I'll file a support ticket to see if there's anything wrong on the backend. 🙂

Best,

Daryl

[daryldy · Accepted solution]

Hi @kennykayz 

Looks like only $1200 was forwarded by your client in their last payment. We suggest you reach out to them to check if there was a delay in their payment of the other invoice. In parallel, I'll file a support ticket to see if there's anything wrong on the backend. 🙂

Best,

Daryl

[kennykayz · Accepted solution]

Hi Daryl,

Thanks i have received full payment

[daryldy]

Good to hear @kennykayz let me know if I can help you with anything else. 🙂

Best,
Daryl